The State Information Technology Corporation and Public Sector Enterprise Data Center has published an open competitive tender on the Government e-Marketplace (GeM) under Bid Number GEM/2026/B/8041164 on 16 September 2026 for the "Renewal of SUSE Linux Enterprise Server (SLES) 24x7 Priority Support Subscription Licenses, Virtualization Extensions, and Direct OEM Technical Escalation Support."
All India•Category: General Procurement•Last Verified: 18 September 2026 at 11:55 pm IST
The State Information Technology Corporation and Public Sector Enterprise Data Center has published an open competitive tender on the Government e-Marketplace (GeM) under Bid Number GEM/2026/B/8041164 on 16 September 2026 for the "Renewal of SUSE Linux Enterprise Server (SLES) 24x7 Priority Support Subscription Licenses, Virtualization Extensions, and Direct OEM Technical Escalation Support."
With bid submissions closing on 30 September 2026 at 02:00 PM IST, this procurement represents a prime, highly accessible contracting opportunity for authorized IT software resellers, system integrators, and software licensing MSMEs. The state data center hosts mission-critical citizen portals, database clusters, ERP applications, and virtualized workloads operating on SUSE Linux Enterprise Server. Continuous active subscriptions are vital to maintain access to automated security patches, critical vulnerability fixes (CVEs), kernel updates, and 24x7 direct vendor technical support. Sized at an estimated value of INR 19.5 Lakh, the procurement is structured perfectly for regional software licensing MSMEs. In accordance with Central Public Procurement Policy guidelines and GeM General Terms and Conditions (GTC), registered Micro and Small Enterprises (MSEs) holding valid Udyam Registration enjoy a 100% statutory exemption from depositing the INR 39,000 Earnest Money Deposit (EMD).
Key Tender Facts & Parameters Table
14 Verified Parameters
Parameter
Verified Specifications
GeM Bid Number
GEM/2026/B/8041164
Official Title
Renewal of SUSE Linux Enterprise Server (SLES) Priority Support Subscription Licenses
Issuing Authority
State Information Technology Corporation / Public Sector Data Center
Operating Location
State Central Data Center, Regional Capital, India
Total Estimated Value
INR 19,50,000 (Multi-Socket Server Licenses & 3-Year Subscription Support)
Earnest Money Deposit
INR 39,000 (100% Exempted for Registered Micro & Small Enterprises)
Tender Document Cost
Nil (Online GeM Electronic Submission)
Date of Publication
16 September 2026
Bid Submission Closing Date
30 September 2026, 02:00 PM IST
Technical Bid Opening Date
30 September 2026, 02:30 PM IST
License Delivery Period
Thirty (30) Calendar Days from Date of GeM Contract Award
Subscription Period
Three (03) Years (36 Months) Continuous 24x7 Priority OEM Support
Bidding Platform
Government e-Marketplace (https://bidplus.gem.gov.in)
02
BUYER PROFILE & INSTITUTIONAL CONTEXT
The procuring establishment manages the state's central cloud computing environment, hosting e-governance databases, land records registries, municipal tax engines, and state transport portals. System downtime or unpatched operating system vulnerabilities pose extreme security and public service risks.
The technical evaluation board comprises data center infrastructure architects, senior Linux system administrators, and IT procurement controllers. The committee requires authentic OEM licensing channels, seamless co-terming with existing SUSE customer center accounts, direct 24x7 phone/web support SLAs, and verified compliance with government software procurement directives.
03
DETAILED SCOPE OF WORK & TECHNICAL SPECIFICATIONS
The turnkey software licensing supplier will deliver, register, and activate the complete software subscription renewals across four primary deliverables:
A. SUSE Linux Enterprise Server (SLES) Subscriptions Renewal
Renewal of active 24x7 Priority Support Subscriptions for SUSE Linux Enterprise Server (1–2 Socket or 1–2 Virtual Machines) across physical blades and virtualized host clusters.
Provision of full access to the SUSE Customer Center (SCC) repository, enabling automated package updates via Zypper / YaST for all security bulletins, functional enhancements, and kernel bug fixes.
B. High Availability & Live Patching Extensions
SLES High Availability Extension subscriptions for mission-critical clustering, automated failover, and split-brain recovery across redundant server pairs.
SLES Live Patching support allowing Linux kernel updates to be applied in memory without rebooting production database and web servers.
C. Direct 24x7 Priority OEM Technical Support SLA
Direct vendor technical support providing 24x7 access for Severity-1 (system down) incidents with mandatory 1-hour response time SLA.
Access to SUSE knowledgebase, certified engineering escalations, and dedicated customer success manager support.
D. Account Co-Terming & Activation Verification
Seamless synchronization and co-terming of all newly procured licenses under the buyer's existing SUSE Customer Center (SCC) organizational account.
Delivery of official OEM license entitlement certificates and electronic proof-of-delivery (e-POD) within 30 days of contract award.
04
SME & MSME ELIGIBILITY, PROVISIONS & STATUTORY WAIVERS
Complete EMD Exemption: Registered Micro and Small Enterprises holding a valid Udyam Registration Certif
SME Opportunity Score & Analysis
TenderMan proprietary analytical suitability index for MSMEs & startups
85/ 100
Highly Accessible for SMEs85% Suitability
Financial Barrier
High (EMD Exemption Applicable)
Experience Criteria
Relaxed for Startups & MSMEs
Doc Complexity
Standard MSME / Udyam Checklist
Eligibility & Technical Requirements
Who Can Participate? (Eligibility Criteria)
Officially Specified Conditions
Bidder must possess required technical capacity and statutory compliance.
Mandatory Submission Documents
Documents Required Checklist
Dynamic list compiled from tender specifications. Ensure documents are valid and notarized where required.
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Technical ProposalCategory: Technical
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Financial BOQCategory: Financial
Participation & Submission Guidelines
1. Download official tender document from source portal.
2. Submit bid envelopes in accordance with specified deadlines.
3. Retain submission receipt for bid opening.
Important Dates
Published Date:17 Sept 2026
Submission Deadline:18 Oct 2026
Official Verification Status
This tender dossier was ingested directly from verified procurement records. Verified on: 18 September 2026 at 11:55 pm IST.
Independent Platform Notice: TenderMan is not affiliated with the Government of India or the tendering organization. Always inspect the official tender document directly on the source portal before preparing your bid or making financial deposits.
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